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Delivery Policy

  

Order Verification, Billing, and Customer Account Information

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  • Order verifications will be sent within 24 hours of receipt of the order upon request

  • New customer forms are require

  • Summer deliveries coordinated with customer

  • Procurement/credit cards accepted

  • One primary point of contact

  • Toll free customer service telephone number

  • Customer service fax number

  • Office hours: 9:00 am - 5:00 pm EST

  • Demo/evaluation product available

  • Product demonstration sessions upon request

  • 24-hour response time to voice mail or email inquiries

     

Delivery

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  • Rush delivery options available at additional cost. 
     

  • Deliveries are drop-shipped by manufacturer. 
     

  • Delivery timelines from receipt of orders.
     

  • Software (in days) 3-7 Days.
     

Provide a brief summary of delivery options available. Be sure to specify type of delivery (inside, tailgate, etc...) and costs associated with each option.

Standard delivery is to loading dock or other attended building entrance. We request the direct phone number and email of a site contact for all deliveries. Equipment damaged in shipment must be reported within 7 daysand not accept if boxes are visibly damaged. Carry-in available at extra cost. Most items delivered by freight companies. Smaller items delivered by UPS, FedEx, etc., do not require site contact, but will require signature. Software is delivered by digital download. No extra for liftgate deliveries when specified at the time of order. Extra shipping cost will be added for multiple-location deliveries of a single order, as well as for carry-in.

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